Website Privacy Policy


This Website Privacy Policy governs the manner in which Gateway Family and Urgent Care (Gateway Family and Urgent Care is part of Vituity®,  Vituity is the trade mark name for CEP America, LLC and each of its member partnerships and subsidiaries, MedAmerica, Inc. and MedAmerica Billing Services, Inc.) collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This Website Privacy Policy applies to the Site and the information and services provided by Gateway Family and Urgent Care on the Site. Gateway Family and Urgent Care is committed to protecting the privacy of its Users and will take reasonable safeguards to protect all personal information we collect.


Personal information

Personal information means information that is individually identifiable. Information that hast been de-identified or aggregated by Gateway Family and Urgent Care or others is no longer personal information and is not covered by the terms of this Website Privacy Policy.

Gateway Family and Urgent Care collects personal information from Users in a variety of ways, including, but not limited to when Users voluntarily provide it to us, register on the Site, subscribe to a newsletter or blog, respond to a survey, fill out a form, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number.

Gateway Family and Urgent Care may also collect personal information about Users when Users interact with our Site. Personal information may include browser name, type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the internet service providers utilized. In addition, personal information may include website traffic information such as the number of Users visiting our Site, the specific pages Users visit and User website browsing patterns. Users may visit our Site anonymously and decline to supply personal information, except that doing so may prevent a User from engaging in certain Site related activities.


Web browser cookies, activity data

Gateway Family and Urgent Care may share your personal information with third-party service providers who perform various functions to enable us to provide our services and help us operate our business. Gateway Family and Urgent Care and third-party service providers may place persistent cookies, web beacons, or use other technologies to collect anonymous, aggregate information about your use of our Site.

This information is used only to analyze Users’ interaction with our Site and to improve and customize our Site to provide for a better User experience.

Our Site, like most websites, employs “cookies” and similar technologies. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of the Site may not function properly.


“Do Not Track” Signals

The Site does not respond to web browser “do not track” signals. Accordingly, even if you select a “do not track” option on your browser, your navigation of the Site may be tracked as part of the collection of User information described above.


How we use collected information

Gateway Family and Urgent Care collects and uses Users’ personal information for the following business purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to respond to inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How we protect your personal information

Our policies prohibit the unlawful disclosure of personal information. We use physical, technical, and administrative safeguards to protect Users’ personal information in a secure manner. We impose standards in our data collection, storage practices, and security measures to protect against unauthorized access or disclosure of personal information stored on our Site. We also limit access to your personal information to those employees, agents, contractors and other third-parties who have a business need to know.


Sharing your personal information

We may share your personal information with our business partners and trusted affiliates for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your personal information with these third-parties solely for business purposes.

We may disclose your personal information in response to a subpoena, court order, or search warrant. We may also disclose personal information to report an event that may be a violation of the law or one that is related to protect the safety of an individual or for public safety reasons.



Changes to this Website Privacy Policy

Gateway Family and Urgent Care may update this Website Privacy Policy from time to time. When we do, we will post the new policy and revise the date at the bottom of this page. We encourage Users to frequently check this page to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of this Website Privacy Policy

By using this Site, you signify your acceptance of this Website Privacy Policy. If you do not agree to this Website Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Website Privacy Policy will be deemed your acceptance of those changes.



Gateway Family and Urgent Care does not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to create accounts on our website or other platforms.


For job applicants, additional terms apply

Personal information that is collected includes details such as your name, address, date of birth, email address, phone numbers, your educational history, your employment history, and personal references.

Personal information that you enter will be used by and may be transmitted to internal departments and/or third-party service providers for the purpose of the administration, evaluation and management of your application for employment. The use and transfer of this personal information is only for the purposes outlined in this Website Privacy Policy and in compliance with all relevant laws, and when applicable, the California Consumer Protection Act of 2018 – Point of Collection Notice.

If you are a California resident, please click here to view the additional privacy rights that are afforded to you through the California Consumer Protection Act of 2018.


Contacting us

If you have any questions about this Website Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Gateway Family and Urgent Care

DBA Vituity
2100 Powell Street Suite 900

Emeryville, CA 94608

Last updated: August 24, 2022